Products purchased remotely can be returned according to O.U.G. 34/2014. The consumer has the right to notify the merchant in writing that he/she cancels the purchase. This without penalties and without invoking a reason. Within 14 calendar days from receiving the product or, in the case of services, from concluding the contract. The return of the products will be at the customer’s expense. Within 14 calendar days from terminating the contract. It is recommended to use the same transport service used for receiving the products.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. will refund the value of the order as soon as possible after receiving the returned product. The refunded amount and the return conditions do not include shipping costs. This if the delivery was made by methods other than the standard one offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l.
Definition of the sales contract (art. 2, 5.): any contract under which the professional transfers or undertakes to transfer the ownership of products to the consumer, and the consumer pays or undertakes to pay the price thereof, including any contract that has as its object both products and services.
Art. 12
Art. 12 states that the exercise of the right of withdrawal ends the obligations of the contractual parties. The returned product must be in the same condition in which it was delivered (preferably in the original packaging with all accessories, with intact labels and accompanying documents). Products that show physical changes, blows, chips, scratches, shocks, traces of excessive use and/or unauthorized interventions, etc., are not accepted for return.
The provisions of GEO 34/2014 apply only to the consumer defined as any natural person or group of natural persons established in associations as defined in art. 2 pt. 2 OG 21/1992 on consumer protection, republished, with subsequent amendments and completions and only in the case of distance contracts (any contract concluded between a professional and a consumer within an organised distance selling system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded).
The consumer
The consumer is only liable for the diminution in value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products. In accordance with Directive 2011/83/EU, point (47) of the presentation: in order to establish the nature, characteristics and functioning of the goods, the consumer should handle and inspect them in the same way as he would be allowed to do so in a shop; for example, the consumer should only try on an article of clothing, not wear it.
Some products are marked with a seal applied to the packaging. This seal is not necessarily present. The presence of the seal is not mandatory to demonstrate that the product is exactly in the form and conditions in which it was released. Damage to the seal does not bring any limitation on the right to withdraw from the contract.
Whether you are moving large international volumes or require highly urgent deliveries. Our full-service logistics portfolio covers every link in the supply chain. We offer cost-effective services like: sea freight (FCL and LCL) for global trade routes and fast, highly secure air freight for time-sensitive cargo. For flexible overland transport across Europe and beyond, our integrated road freight and rail freight services guarantee consistent, efficient cross-border transit. When standard shipping times simply aren’t enough, our time critical logistics provide rapid-response transport for your top-priority shipments. Furthermore, our expert customs brokerage division handles all intricate clearance procedures, ensuring strict legal compliance and preventing costly border delays.
ECI – the International Cargo Company
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General terms and conditions
1.Personal information
You agree that the provision of services or products will begin immediately after all required registration formalities have been completed. The information provided must be correct. By calling for registration, you are required to provide us with the correct name, address and other information useful or required by law to conduct contracts. For correcting or updating this information, please visit www.expertcargo.ro by accessing your account and using your personal password, you are responsible for all actions resulting from the use of this information. s.c. EXPERT CARGO INTERNATIONAL s.r.l. cannot be held responsible for errors resulting from user negligence regarding the security and confidentiality of the account and access data.
2.Security of personal data
Your personal data will be used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. to confirm your orders; inform you by email, post mail or other means of communication; with information about subsequent actions, about the production of statistical reports, etc.
Your personal data may be forwarded to law enforcement authorities for the purpose of verifying commercial transactions or other lawful authorities to perform any legitimate verification.
Data provided by customers is strictly confidential. s.c. EXPERT CARGO INTERNATIONAL s.r.l. commits itself to its customers not to provide these data to third parties or companies and to use them strictly for the use of the business relationship between the customer and s.c. EXPERT CARGO INTERNATIONAL s.r.l.
This site uses security measures against the loss, alteration or misuse of information under our control.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. undertakes to respect your rights under the 677/2001 law and upon your request sent to office@expertcargo.ro undertakes to: rectify, update, block, delete or transform into anonymous data, free of charge, the data whose processing does not comply with the provisions of 677/2001 law on the protection of individuals regarding to the processing of personal data and the free movement of such data; to stop processing your personal data.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. certifies that it will respect the rights conferred by Law no. 677/2001 on the protection of individuals regarding to the processing of personal data and the free movement of such data; the rights conferred by Law no. 365/2002 on electronic commerce; the rights conferred by the Ordinance no. 130/2000 on the protection of consumers when concluding and executing distance contracts with subsequent amendments.
These rights include (the enumeration is not limitative):
a) The right to ask s.c. EXPERT CARGO INTERNATIONAL s.r.l. to confirm whether or not it processes your personal data, free of charge for one request per year.
b) The right to request s.c. EXPERT CARGO INTERNATIONAL s.r.l. to rectify, update, block or delete, free of charge, those data provided whose processing does not comply with the provisions of Law no. 677/2001.
c) The right to require s.c. EXPERT CARGO INTERNATIONAL s.r.l. to terminate the processing of your personal data, free of charge.
ANY ATTEMPT ON ACCESSING OTHER USERS PERSONAL DATA; MODIFYING www.expertcargo.ro WEBSITE, OR AFFECTING THE PERFORMANCE OF THE SERVER ON WITCH www.expertcargo.ro IS HOSTED SHOULD BE CONSIDERED A FRAUD ATTEMPT TO THE INTEGRITY OF www.expertcargo.ro WEBSITE AND SHOULD INVOLVE PENAL INVESTIGATION AGAINST THOSE WHO HAVE DONE THIS.
3.Copyright
The entire content of www.expertcargo.ro – images, texts, graphics, symbols, web graphics, scripts, programs and other data – is the property of s.c. EXPERT CARGO INTERNATIONAL s.r.l. and its suppliers and it’s protected by the copyright law, also by intellectual and industrial property laws. The use of any of the items listed above without s.c. EXPERT CARGO INTERNATIONAL s.r.l. consent is punishable under the laws in force.
4. Access to the site
s.c. EXPERT CARGO INTERNATIONAL s.r.l. warrants to the user a limited and personal access to this site and does not grant them: the right to download partially or completely; the right to modify the site; reproduce the site in whole or in part; copy, to sell / resell or exploit the site in any other manner for commercial purposes or against the interests of s.c. EXPERT CARGO INTERNATIONAL s.r.l. without its prior written consent.
5. Payment of services
Payment of services under these Terms and Conditions may be made online with your card or through online payment services provided by third parties (for example, Paypal).
If you pay online with your credit / debit card, you will need to fill in a form with the credit card details. If the card transaction has been successful, the following screen gives you the relevant information for your order.
Taxes and commissions are charged to each party under the payment service policies. Seller’s fees will be charged to the seller, customer’s will be charged to customers.
6. Privacy policy
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is the author of this website and has all the legal rights that are recognized to the authors.
The visitor uses the site at his own risk, s.c. EXPERT CARGO INTERNATIONAL s.r.l. being free of any liability for any direct or indirect damage caused by the usage or accessing this site or the usage of the information on this site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. does not give any guarantee for the content and for the usage of this site; the materials presented are just informative.
Product information, features, and pricing correspond to reality at the time of uploading them on the site or updating them in various pages of the site. This kind of data is provided for information purposes only and is not and should not be taken as a contractual offer of products or services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the errors or omissions that may occur in the writing of the materials on the site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. collects information on this website, in accordance with Romanian legislation. The site places a “cookie” on the visitor’s computer, that is, a small file used strictly for the automatic authentication of the user at subsequent visits.
Data collection is done by:
– User registration form. The data is used to send information and send attractive offers from s.c. EXPERT CARGO INTERNATIONAL s.r.l. (according to user preferences).
– Contact form. The data sent by the user will be used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for further contact.
The collected information is used to optimize the site and services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l. and its partners. By accessing this site you agree to the usage of the information collected by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for the above mentioned purposes.
The IP addresses of visitors are used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for good site management and for internal use statistics that allow us to better serve our clients.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the content and usage of the sites that are linked to s.c. EXPERT CARGO INTERNATIONAL s.r.l.
The privacy policy of those sites may be different from s.c. EXPERT CARGO INTERNATIONAL s.r.l.‘s privacy policy.
The fact that s.c. EXPERT CARGO INTERNATIONAL s.r.l. has links to other sites does not mean that s.c. EXPERT CARGO INTERNATIONAL s.r.l. maintains, approves or is responsible for the content on those sites or for their use.
The user receives e-mail from s.c. EXPERT CARGO INTERNATIONAL s.r.l. only after completing the registration form and choosing a particular distribution list. s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to no longer send mail to certain users without providing any explanation or prior notice and without being held responsible for not receiving or delaying such messages. A message is a newsletter sent to multiple users subscribed to the mailing lists.
The site of s.c. EXPERT CARGO INTERNATIONAL s.r.l. is protected by the newest and most powerful security techniques and methods. Personal information sent by users on this site is protected by both online and offline use of the site. s.c. EXPERT CARGO INTERNATIONAL s.r.l. takes the necessary and possible diligence to protect the personal information of the visitors of the site.
This Privacy Policy is subject to the Romanian domestic law. In the event of litigation, an amicable settlement first will be attempted within 30 business days of filing the complaint at s.c. EXPERT CARGO INTERNATIONAL s.r.l.
In case no agreement is reached after the passing of this term, the issue will be passed to the court of the same administrative structure with s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to modify and update at any time the content of this website, as well as the Privacy Policy and the Legal Terms without any prior notice.
7. Litigation
Any dispute arising out of the use of this service will be settled amicably. If the conflict has not been settled amicably, jurisdiction lies with the Romanian courts.
By agreeing to these Terms and Conditions, the client assumes all these risks.
8. Reporting abuse
Any referral or complaint relating to any of the websites hosted by s.c. EXPERT CARGO INTERNATIONAL s.r.l. ‘s servers or infrastructure must meet the following requirements:
▪ Provide full identification data of the person or company making the complaint / complaint or considering it to be prejudiced (in the case of individuals: name, surname, home address, commercial companies: full name, CUI, as well as empowered contact details).
▪ The complainant will have to provide s.c. EXPERT CARGO INTERNATIONAL s.r.l. with clear evidence that the activities in question are illegal and a detailed description of them.
▪ If the claimant expressly requests the deletion of the content or blocking access to the Internet for the content incriminated, and this action will cause harm to a third party, the claimant will be solely responsible for that damage. Because of this, the claimant will submit to s.c. EXPERT CARGO INTERNATIONAL s.r.l. a statement on his own responsibility, in which he will assume all responsibility for any damage that may result from this action.
The notifications will be sent in physical form to our address on 30th Daniel Barcianu Street, 3rd District, Bucharest, Romania
Privacy policy
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is the author of this website and has all the legal rights that are recognized to the authors.
The visitor uses the site at his own risk, s.c. EXPERT CARGO INTERNATIONAL s.r.l. being free of any liability for any direct or indirect damage caused by the usage or accessing this site or the usage of the information on this site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. does not give any guarantee for the content and for the usage of this site; the materials presented are just informative.
Product information, features, and pricing correspond to reality at the time of uploading them on the site or updating them in various pages of the site. This kind of data is provided for information purposes only and is not and should not be taken as a contractual offer of products or services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the errors or omissions that may occur in the writing of the materials on the site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. collects information on this website, in accordance with Romanian legislation. The site places a “cookie” on the visitor’s computer, that is, a small file used strictly for the automatic authentication of the user at subsequent visits.
Data collection is done by:
– User registration form. The data is used to send information and send attractive offers from s.c. EXPERT CARGO INTERNATIONAL s.r.l. (according to user preferences).
– Contact form. The data sent by the user will be used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for further contact.
The collected information is used to optimize the site and services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l. and its partners. By accessing this site you agree to the usage of the information collected by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for the above mentioned purposes.
The IP addresses of visitors are used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for good site management and for internal use statistics that allow us to better serve our clients.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the content and usage of the sites that are linked to s.c. EXPERT CARGO INTERNATIONAL s.r.l.
The privacy policy of those sites may be different from s.c. EXPERT CARGO INTERNATIONAL s.r.l.‘s privacy policy.
The fact that s.c. EXPERT CARGO INTERNATIONAL s.r.l. has links to other sites does not mean that s.c. EXPERT CARGO INTERNATIONAL s.r.l. maintains, approves or is responsible for the content on those sites or for their use.
The user receives e-mail from s.c. EXPERT CARGO INTERNATIONAL s.r.l. only after completing the registration form and choosing a particular distribution list. s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to no longer send mail to certain users without providing any explanation or prior notice and without being held responsible for not receiving or delaying such messages. A message is a newsletter sent to multiple users subscribed to the mailing lists.
The site of s.c. EXPERT CARGO INTERNATIONAL s.r.l. is protected by the newest and most powerful security techniques and methods. Personal information sent by users on this site is protected by both online and offline use of the site. s.c. EXPERT CARGO INTERNATIONAL s.r.l. takes the necessary and possible diligence to protect the personal information of the visitors of the site.
This Privacy Policy is subject to the Romanian domestic law. In the event of litigation, an amicable settlement first will be attempted within 30 business days of filing the complaint at s.c. EXPERT CARGO INTERNATIONAL s.r.l.
In case no agreement is reached after the passing of this term, the issue will be passed to the court of the same administrative structure with s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to modify and update at any time the content of this website, as well as the Privacy Policy and the Legal Terms without any prior notice.
Data processing policy
GDPR
The new EU Regulation 2016/679 – GDPR for short – provides for a more transparent and much safer process for collecting and managing the personal data that we all provide when we transact online.
Below you will find a detailed description of the data we collect from you, which we collect to respond to your requests, as well as to inform you about the characteristics or any other aspects regarding the products sold by us (execution of the contract) . We will also specify what we do with this data and how you can always access it.
Details about the personal data we collect by filling out the contact form on the website:
– email address – we write you emails related to your registration in the database of potential clients or customers, confirmations regarding the placement of one or more orders, we send you invoices, we send you any necessary information regarding the characteristics of the services and products and we inform about the status of the works;
– name and surname – we use them when we write you emails about the products sold by our company, both during the pre-order phase and during their delivery. We transmit the data to third-party collaborators providing courier services and our accounting service providers, where necessary;
– telephone number – we use it to contact you urgently regarding any request regarding the characteristics of the products and services and/or the status of the execution of the projects carried out together.
– company – we use the information to perform contracts
– address – we use the address only for tax invoices and delivery of ordered products.
Duration of processing
The personal data you provide us will be processed in accordance with the data retention policy of s.c. EXPERT CARGO INTERNATIONAL s.r.l. As an example, contact data processed for marketing purposes will be processed for the duration for which you maintain your consent to receive such communications, upon withdrawal of consent they will be deleted.
Your rights:
Based on the GDPR and related data protection legislation, you have the following rights:
– the right to be informed;
– the right to access data;
– the right to rectification;
– the right to delete data (“the right to be forgotten”), to the extent that the conditions provided for by law are met;
– the right to restrict processing;
– the right to data portability;
– the right to opposition;
– the right not to be subject to an automated individual decision;
– the right to address the National Supervisory Authority for the Processing of Personal Data or the courts, to the extent you consider necessary.
To exercise your rights, as well as for any aspects related to the protection of personal data, please contact us at office@expertcargo.ro.
Cookie policy
WHAT ARE COOKIES?
Cookies are small files that your browser downloads when you visit www.expertcargo.ro. The computer automatically recognizes and supports these files through the browser you are using.
These files can be likened to “bookmarks” that indicate what information did you see last time you were visiting the site. They can also be seen as an identifier that announces the website every time you go back to www.expertcargo.ro
Cookies are not dangerous. The computer stores them in its memory, but they cannot access or read information stored on the computer. You can expand or limit the cookie usage parameters of the browser you use to browse the Internet.
ARE COOKIES USEFUL?
Cookies improve the upload speed and the browsing experience. For example, they retain your preferences when you browse a website, such as the language in which you want to display the content.
These files are also used to prepare anonymous statistics that help understand how visitors interact in general with www.expertcargo.ro, without identifying the user’s person. For analysis, the website uses Google Analytics, which uses cookies. In this case, the files save information about the use of the website, the number of pages displayed, the sources from which visitors come and the number of visits. The goal is to improve the website so as to provide better services and experiences to visitors.
Cookies do not require personal information to be used and, in most cases, do not identify the Internet user’s person.
FOR HOW LONG COOKIES ARE STORED?
The length of time a cookie is stored varies depending on the goal with which it is placed. Session cookies are used for a single browsing session, they are only retained during the visit and are not stored after the user leaves the website. Permanent cookies are used when the user returns to the site.
You can delete all these cookies at any time via the browser settings you use for browsing.
HOW COOKIES ARE USED BY THIS SITE?
A visit to this site may place cookies for purposes of:
Site performance cookies
Visitor analysis cookies
Cookies for geotargetting
Cookies for advertising
Advertiser cookies
SITE PERFORMANCE COOKIES
This type of cookie retains the user’s preferences on this site, so they no longer need to be set on every site visit.
examples:
Volume settings for the video player
Streaming video speed with which your browser is compatible
COOKIES FOR VISITORS ANALYSIS
Whenever a user visits this site, third-party analytics software generates a user’s analysis cookie. This cookie tells us if you have visited this site so far. The browser will tell us if you have this cookie, and if not, we will generate one. It allows the monitoring of the unique users who visit us and how often they do it.
As long as you are not registered on this site, this cookie cannot be used to identify individuals, they are used for statistical purposes only.
COOKIES FOR GEOTARGETTING
These cookies are used by software that determines where you come from. It is completely anonymous and is only used to target the content – even when you are on our page in Romanian or in another language you receive the same advertisement.
COOKIES FOR ADVERTISING
These cookies let us know whether or not you’ve seen an online ad, what its type is, and how long it has been since you saw the ad message.
These cookies are also used to target online advertising. We may also use 3rd-party cookies for better advertising targeting, for example, showing holiday ads if the user has recently visited an article on holidays. These cookies are anonymous; they store information about the viewed content, not the users.
We also set up anonymous cookies through other sites that we advertise. By accepting them, we can use them to recognize you as a visitor to that site if you later visit our site, we will be able to deliver advertising based on this information.
COOKIES OF ADVERTISING SUPPLIERS
You may find advertising on this site belonging to third parties. Some of these parties use their own anonymous cookies to analyze how many people have been exposed to an ad, or to see how many people have been exposed multiple times to the same ad.
The companies that generate these cookies have their own privacy policies and this site does not have access to read or write these cookies. Third-party cookies can be used to show your target advertising on other sites, based on your browsing on this site.
OTHER COOKIES OF THIRD PARTIES
On some pages, third parties can set their own anonymous cookies in order to track the success of an application or customize an application. Because of its use, this site cannot access these cookies, just as third parties cannot access cookies owned by this site.
For example, when you share an article using the social network button on this site, that social network will record your activity.
HOW TO STOP / ERASE COOKIES?
Depending on the browser you are using, follow the steps below to determine how you want cookies to be used.
IN THE CHROME BROWSER:
In the upper-right corner, click the Chrome menu > Settings.
Scroll down to the bottom of the page, click on “Show advanced settings”.
In the “Privacy” section, click the “Content settings” button.
In the “Cookies” section, choose your preferred settings.
To clear cookies, click “All cookies and site data …” to see the list of all these files that Chrome has stored on your hard drive. You can delete them individually or all directly if you select “Remove All.”
IN THE MOZILLA FIREFOX BROWSER:
Click on the menu button and choose “Preferences”.
Select “Privacy” in the side menu.
From the “History” combo, choose “Use custom settings for history”.
Select “Accept cookies from sites” to allow cookies or deselect to prevent them from being used.
To clear cookies, click on “Show Cookies …” and a new window opens, where you can select and delete one or more cookies at the same time.
IN THE EXPLORER INTERNET BROWSER 11
Select the top right of the browser, then choose Internet Options.
Click the “Privacy” tab and select “Advanced”.
Choose “Accept / Block / Prompt” for “First-party Cookies” and “Third-party cookies”. If you want, you can also check “Always allow session cookies”. Press OK after changing the settings.
To clear all cookies, choose the “General” tab in “Internet Options” and click on “Delete …” in the “Browsing History” tab. Check “Cookies and Website Data” and click Delete.
By using www.expertcargo.ro, you agree to the way we use cookies, in accordance with this “Cookie Policy”. If you do not agree, you need to stop the cookies by following the directions above, depending on the browser you are using. Disabling the use of these files may affect your user experience surfing www.expertcargo.ro. We reserve the right to make any additions or modifications to this “Cookie Policy”. Any changes and / or additions will be posted on www.expertcargo.ro and will take effect from the moment of display For more details, we invite you to write to office@expertcargo.ro.
Alternative dispute resolution
We hereby inform you that, as a consumer, you have the option to contact a local SAL entity for the resolution of a dispute that you have not been able to resolve directly with s.c. EXPERT CARGO INTERNATIONAL s.r.l.
What is SAL?
SAL is a procedure for the out-of-court settlement of national and cross-border disputes regarding contractual obligations resulting from sales or service contracts between a trader based in the European Union and a consumer through the intervention of an SAL entity that proposes or imposes a solution or brings the parties together with the purpose of facilitating an amicable solution.
SAL entities are extrajudicial entities. An SAL entity is a neutral party (for example, a conciliator, mediator, arbitrator, ombudsman or appeals chamber) that will use s.c. EXPERT CARGO INTERNATIONAL s.r.l. to resolve disputes, if the consumer decides to use the SAL mechanism. The SAL process involves low costs, a simple and fast procedure, thus being beneficial for both consumers and traders, who can avoid legal costs and lengthy processes.
How do I file a complaint through the SAL process?
If you wish to lodge a complaint, contact the national SAL entity below. This SAL entity will be able to provide you with answers to any questions you may have about the process.
National Authority for Consumer Protection
Aviatorilor Boulevard no. 72, sector 1, Bucharest, 011865, Romania
http://www.anpc.gov.ro/
* This SAL entity is registered in the national register of SAL entities that comply with the mandatory quality requirements established by the SAL Directive (Directive 2013/11/EU on Alternative Dispute Resolution in Consumer Matters) http://ec.europa.eu/consumers/odr/
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