Let’s talk about getting your goods moving efficiently across France. Optimizing road freight here isn’t just about finding the cheapest truck; it’s about smart planning, understanding local nuances, and leveraging technology to save time and money. The core of it comes down to minimizing empty miles, improving delivery times, and navigating the specifics of the French transport network and regulations.
France has a robust and extensive road network, which is fantastic for connectivity but also means you’re operating within a mature and competitive market. Think about the sheer volume of goods moving between major hubs like Paris, Lyon, Marseille, and Bordeaux, or through crucial transit corridors to Spain, Italy, Germany, and Belgium.
Key Geographical Considerations
France’s geography plays a big role. You’ve got the concentrated industrial zones, sprawling agricultural regions, and mountainous areas like the Alps and the Pyrenees, each presenting unique logistical challenges.
Urban vs. Rural Deliveries: Paris and other major cities have strict access regulations, often including low-emission zones (ZFE – Zones à Faibles Émissions) that limit older or more polluting vehicles. Rural areas, on the other hand, might mean longer, less direct routes and smaller roads.
Border Crossings: For international hauls, France’s central location means frequent border crossings. While largely frictionless within the EU, understanding potential pinch points and administrative requirements for non-EU goods is essential.
Infrastructure Quality: Generally excellent, but toll roads (péages) are widespread. Factoring these costs into your route planning is non-negotiable.
Regulatory Environment
France has specific regulations that impact everything from driver working hours to vehicle weights and environmental standards. Staying compliant isn’t just good practice; it avoids hefty fines and operational delays.
Driver Hours and Rest Periods: EU regulations are strictly enforced, ensuring driver safety and fair working conditions. Digital tachographs are standard.
Vehicle Weight and Dimensions: Standard EU limits apply, but it’s crucial to ensure your loads are within legal bounds to avoid overweight penalties.
Environmental Zones (ZFE): As mentioned, these are becoming more prevalent in French cities. Diesel vehicles below Euro 4 or 5 standards are often restricted, and permits may be required. This is a moving target, so staying updated is key.
Cabotage Rules: For non-French carriers, understanding the cabotage rules (the right to perform domestic road freight transport within another EU country) is vital to avoid infractions.
In the ever-evolving landscape of logistics, the road freight sector in France is experiencing significant changes driven by digital transformation. For a deeper understanding of how technology is reshaping freight forwarding and its implications for road transport, you can explore this insightful article on the future of freight forwarding. It discusses the importance of embracing digital tools to enhance efficiency and streamline operations. To read more, visit this article.
Strategic Planning for Efficiency
Optimizing road freight starts long before the truck engine is even warm. It’s about data, smart routing, and partnerships.
Route Optimization and Backhauling
This is probably the biggest lever for cost reduction. Empty or partially empty trucks are money down the drain.
Dynamic Route Planning: Moving beyond static map routes, dynamic systems use real-time traffic data, weather conditions, and delivery windows to adjust routes on the fly. This can save hours and fuel.
Load Aggregation: Combining smaller shipments from multiple clients into full truckloads (FTL) or less-than-truckload (LTL) services is a cornerstone of efficiency. Look for opportunities to consolidate.
Backhauling Strategies: The holy grail of optimization. Can your truck pick up another load for the return journey? Collaborating with freight exchanges, other carriers, or even your customers for return loads is crucial. Tools that help match available loads with empty trucks are invaluable here.
Partnering with 3PLs and Freight Forwarders
Sometimes, bringing in an expert outside your company makes the most sense, especially if you don’t have the internal resources or specialized knowledge.
Local Expertise: A good 3PL (Third-Party Logistics) or freight forwarder will have deep knowledge of French regulations, routes, and local transport networks. They often have better rates due to their volume and established relationships.
Flexibility and Scalability: They can offer flexible solutions, scaling up or down with your needs, which is particularly useful for seasonal demand fluctuations.
Access to Network: 3PLs often have access to a wider network of carriers and vehicle types, allowing them to find the best fit for your specific shipment, whether it’s a temperature-controlled trailer or an oversized load.
Leveraging Technology in French Freight
Technology isn’t just a buzzword; it’s a practical tool that can transform your freight operations.
Telematics and GPS Tracking
Knowing where your assets are at all times is fundamental.
Real-time Visibility: GPS tracking provides precise locations, estimated times of arrival (ETAs), and proof of delivery. This transparency is invaluable for customer service and internal planning.
Driver Performance Monitoring: Telematics can track speeding, harsh braking, idle times, and fuel consumption. This data isn’t about micromanaging; it’s about identifying training opportunities and promoting safer, more fuel-efficient driving habits.
Security: In-transit security is enhanced, giving you peace of mind and quicker response times in case of theft or breakdown.
Transport Management Systems (TMS)
A TMS is your central nervous system for freight operations.
Automated Planning and Dispatch: From order entry to vehicle scheduling and dispatch, a good TMS reduces manual effort and minimizes errors.
Cost Analysis and Reporting: It tracks all aspects of your transport costs – fuel, tolls, driver wages, maintenance – giving you actionable insights into where you can save.
Compliance Management: Helps ensure adherence to driver hours, vehicle maintenance schedules, and regulatory requirements.
Integration: Ideally, a TMS integrates with your ERP (Enterprise Resource Planning) and WMS (Warehouse Management System) for a seamless data flow across your supply chain.
Freight Exchange Platforms
Think of these as online marketplaces for freight.
Finding Backhauls: Easily connect with other businesses looking to move goods, helping you fill empty truck space.
Access to a Wider Carrier Base: For shippers, these platforms offer access to a broad network of carriers, allowing you to find competitive rates and specialized vehicles.
Reduced Broker Fees: Often, direct connection through these platforms can bypass some traditional broker fees.
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Best Practices and Operational Tips
Beyond the big strategies, there are daily habits and choices that accumulate into significant improvements.
Driver Training and Welfare
Your drivers are on the front lines, and their well-being directly impacts efficiency and safety.
Continuous Training: Regularly update drivers on new regulations, safety protocols, and efficient driving techniques (eco-driving).
Vehicle Maintenance: A well-maintained fleet means fewer breakdowns, less downtime, and better fuel economy. Regular preventative maintenance is cheaper than emergency repairs.
Comfort and Support: Ensuring drivers have comfortable working conditions, access to proper rest facilities, and clear communication channels fosters loyalty and better performance. This is especially important given the long hours and demands of road freight.
Pallet Management and Loading Optimization
How you pack and load your freight can make a huge difference.
Standardization: Where possible, standardizing pallet sizes (e.g., Euro pallets 120cm x 80cm) simplifies loading and unloading, and maximizes trailer space.
Load Distribution: Proper weight distribution is critical, both for road safety and to avoid penalties. Overloaded axles are a common issue.
Stackability and Dunnage: Maximize vertical space safely. Use appropriate dunnage (materials like airbags or bracing) to secure loads and prevent damage in transit. Damaged goods mean re-shipping costs and unhappy customers.
Unit Load Devices (ULDs): For certain types of freight, using pre-loaded ULDs can significantly reduce loading/unloading times at docks.
Customs and Documentation Management
While France is in the EU, if you’re dealing with goods entering or leaving the EU, or certain “sensitive” goods, documentation is paramount.
Accuracy is Key: Incorrect paperwork is a primary cause of delays at borders or customs checks. Double-check all manifests, commercial invoices, and customs declarations.
Digitalization: Increasingly, customs processes are digital. Using systems that can generate and transmit electronic documentation streamlines the process.
Special Permits: Certain goods (e.g., hazardous materials, live animals) require specific permits. Ensure these are obtained well in advance.
In the ever-evolving landscape of logistics, road freight in France plays a crucial role in ensuring efficient transportation of goods across the country. As companies increasingly prioritize sustainability, the impact of freight forwarding practices has come under scrutiny. For those interested in exploring this topic further, a related article discusses the growing importance of sustainability in the freight industry. You can read more about it in this insightful piece on sustainability in freight forwarding. This connection highlights the need for innovative solutions in road freight to meet both economic and environmental goals.
Sustainability in French Road Freight
The drive towards greener logistics is not just about corporate responsibility; it’s increasingly mandated by law and demanded by consumers.
Low-Emission Zones (ZFE) and Vehicle Choice
As discussed, ZFEs are growing. This means your fleet strategy needs to evolve.
Fleet Modernization: Investing in newer, more fuel-efficient vehicles that meet higher Euro emission standards is becoming essential for urban deliveries.
Alternative Fuels: Exploring options like LNG (Liquefied Natural Gas), electric trucks (for shorter urban routes), or even hydrogen in the long term, could significantly reduce your environmental footprint and ensure future compliance.
Load Consolidation: Fewer trucks on the road, even if they’re diesel, means less overall emissions. Maximizing payload is a green strategy.
Intermodal Transport Options
Sometimes, the road isn’t the only, or even the best, way.
Rail-Road Combo: For long hauls across France, particularly for non-time-sensitive goods, combining rail with a short road leg can be a strong environmental and cost-effective option. France has a decent rail freight network.
Barge and Coastal Shipping: For goods moving between port cities or along major rivers (like the Seine, Rhône), waterborne transport can offer a greener alternative, though it’s typically slower.
Containerization: Designing your logistics around containers makes it easier to switch modes of transport seamlessly.
Measuring and Reducing Carbon Footprint
You can’t manage what you don’t measure.
Carbon Calculators: Utilize tools to estimate your emissions based on mileage, fuel consumption, and load weight.
Offsetting: While not a primary solution, exploring carbon offsetting programs can be a short-term measure while you work on more fundamental changes.
Optimizing road freight in France is a continuous process. It’s about combining strategic planning with technological adoption, rigorous operational discipline, and a keen eye on evolving regulations and sustainability goals. By focusing on these areas, you’re not just moving goods; you’re building a more resilient, efficient, and future-proof supply chain.
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6. Privacy policy
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is the author of this website and has all the legal rights that are recognized to the authors.
The visitor uses the site at his own risk, s.c. EXPERT CARGO INTERNATIONAL s.r.l. being free of any liability for any direct or indirect damage caused by the usage or accessing this site or the usage of the information on this site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. does not give any guarantee for the content and for the usage of this site; the materials presented are just informative.
Product information, features, and pricing correspond to reality at the time of uploading them on the site or updating them in various pages of the site. This kind of data is provided for information purposes only and is not and should not be taken as a contractual offer of products or services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the errors or omissions that may occur in the writing of the materials on the site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. collects information on this website, in accordance with Romanian legislation. The site places a “cookie” on the visitor’s computer, that is, a small file used strictly for the automatic authentication of the user at subsequent visits.
Data collection is done by:
– User registration form. The data is used to send information and send attractive offers from s.c. EXPERT CARGO INTERNATIONAL s.r.l. (according to user preferences).
– Contact form. The data sent by the user will be used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for further contact.
The collected information is used to optimize the site and services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l. and its partners. By accessing this site you agree to the usage of the information collected by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for the above mentioned purposes.
The IP addresses of visitors are used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for good site management and for internal use statistics that allow us to better serve our clients.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the content and usage of the sites that are linked to s.c. EXPERT CARGO INTERNATIONAL s.r.l.
The privacy policy of those sites may be different from s.c. EXPERT CARGO INTERNATIONAL s.r.l.‘s privacy policy.
The fact that s.c. EXPERT CARGO INTERNATIONAL s.r.l. has links to other sites does not mean that s.c. EXPERT CARGO INTERNATIONAL s.r.l. maintains, approves or is responsible for the content on those sites or for their use.
The user receives e-mail from s.c. EXPERT CARGO INTERNATIONAL s.r.l. only after completing the registration form and choosing a particular distribution list. s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to no longer send mail to certain users without providing any explanation or prior notice and without being held responsible for not receiving or delaying such messages. A message is a newsletter sent to multiple users subscribed to the mailing lists.
The site of s.c. EXPERT CARGO INTERNATIONAL s.r.l. is protected by the newest and most powerful security techniques and methods. Personal information sent by users on this site is protected by both online and offline use of the site. s.c. EXPERT CARGO INTERNATIONAL s.r.l. takes the necessary and possible diligence to protect the personal information of the visitors of the site.
This Privacy Policy is subject to the Romanian domestic law. In the event of litigation, an amicable settlement first will be attempted within 30 business days of filing the complaint at s.c. EXPERT CARGO INTERNATIONAL s.r.l.
In case no agreement is reached after the passing of this term, the issue will be passed to the court of the same administrative structure with s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to modify and update at any time the content of this website, as well as the Privacy Policy and the Legal Terms without any prior notice.
7. Litigation
Any dispute arising out of the use of this service will be settled amicably. If the conflict has not been settled amicably, jurisdiction lies with the Romanian courts.
By agreeing to these Terms and Conditions, the client assumes all these risks.
8. Reporting abuse
Any referral or complaint relating to any of the websites hosted by s.c. EXPERT CARGO INTERNATIONAL s.r.l. ‘s servers or infrastructure must meet the following requirements:
▪ Provide full identification data of the person or company making the complaint / complaint or considering it to be prejudiced (in the case of individuals: name, surname, home address, commercial companies: full name, CUI, as well as empowered contact details).
▪ The complainant will have to provide s.c. EXPERT CARGO INTERNATIONAL s.r.l. with clear evidence that the activities in question are illegal and a detailed description of them.
▪ If the claimant expressly requests the deletion of the content or blocking access to the Internet for the content incriminated, and this action will cause harm to a third party, the claimant will be solely responsible for that damage. Because of this, the claimant will submit to s.c. EXPERT CARGO INTERNATIONAL s.r.l. a statement on his own responsibility, in which he will assume all responsibility for any damage that may result from this action.
The notifications will be sent in physical form to our address on 30th Daniel Barcianu Street, 3rd District, Bucharest, Romania
Privacy policy
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is the author of this website and has all the legal rights that are recognized to the authors.
The visitor uses the site at his own risk, s.c. EXPERT CARGO INTERNATIONAL s.r.l. being free of any liability for any direct or indirect damage caused by the usage or accessing this site or the usage of the information on this site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. does not give any guarantee for the content and for the usage of this site; the materials presented are just informative.
Product information, features, and pricing correspond to reality at the time of uploading them on the site or updating them in various pages of the site. This kind of data is provided for information purposes only and is not and should not be taken as a contractual offer of products or services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the errors or omissions that may occur in the writing of the materials on the site.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. collects information on this website, in accordance with Romanian legislation. The site places a “cookie” on the visitor’s computer, that is, a small file used strictly for the automatic authentication of the user at subsequent visits.
Data collection is done by:
– User registration form. The data is used to send information and send attractive offers from s.c. EXPERT CARGO INTERNATIONAL s.r.l. (according to user preferences).
– Contact form. The data sent by the user will be used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for further contact.
The collected information is used to optimize the site and services offered by s.c. EXPERT CARGO INTERNATIONAL s.r.l. and its partners. By accessing this site you agree to the usage of the information collected by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for the above mentioned purposes.
The IP addresses of visitors are used by s.c. EXPERT CARGO INTERNATIONAL s.r.l. for good site management and for internal use statistics that allow us to better serve our clients.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. is not responsible for the content and usage of the sites that are linked to s.c. EXPERT CARGO INTERNATIONAL s.r.l.
The privacy policy of those sites may be different from s.c. EXPERT CARGO INTERNATIONAL s.r.l.‘s privacy policy.
The fact that s.c. EXPERT CARGO INTERNATIONAL s.r.l. has links to other sites does not mean that s.c. EXPERT CARGO INTERNATIONAL s.r.l. maintains, approves or is responsible for the content on those sites or for their use.
The user receives e-mail from s.c. EXPERT CARGO INTERNATIONAL s.r.l. only after completing the registration form and choosing a particular distribution list. s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to no longer send mail to certain users without providing any explanation or prior notice and without being held responsible for not receiving or delaying such messages. A message is a newsletter sent to multiple users subscribed to the mailing lists.
The site of s.c. EXPERT CARGO INTERNATIONAL s.r.l. is protected by the newest and most powerful security techniques and methods. Personal information sent by users on this site is protected by both online and offline use of the site. s.c. EXPERT CARGO INTERNATIONAL s.r.l. takes the necessary and possible diligence to protect the personal information of the visitors of the site.
This Privacy Policy is subject to the Romanian domestic law. In the event of litigation, an amicable settlement first will be attempted within 30 business days of filing the complaint at s.c. EXPERT CARGO INTERNATIONAL s.r.l.
In case no agreement is reached after the passing of this term, the issue will be passed to the court of the same administrative structure with s.c. EXPERT CARGO INTERNATIONAL s.r.l.
s.c. EXPERT CARGO INTERNATIONAL s.r.l. reserves the right to modify and update at any time the content of this website, as well as the Privacy Policy and the Legal Terms without any prior notice.
Data processing policy
GDPR
The new EU Regulation 2016/679 – GDPR for short – provides for a more transparent and much safer process for collecting and managing the personal data that we all provide when we transact online.
Below you will find a detailed description of the data we collect from you, which we collect to respond to your requests, as well as to inform you about the characteristics or any other aspects regarding the products sold by us (execution of the contract) . We will also specify what we do with this data and how you can always access it.
Details about the personal data we collect by filling out the contact form on the website:
– email address – we write you emails related to your registration in the database of potential clients or customers, confirmations regarding the placement of one or more orders, we send you invoices, we send you any necessary information regarding the characteristics of the services and products and we inform about the status of the works;
– name and surname – we use them when we write you emails about the products sold by our company, both during the pre-order phase and during their delivery. We transmit the data to third-party collaborators providing courier services and our accounting service providers, where necessary;
– telephone number – we use it to contact you urgently regarding any request regarding the characteristics of the products and services and/or the status of the execution of the projects carried out together.
– company – we use the information to perform contracts
– address – we use the address only for tax invoices and delivery of ordered products.
Duration of processing
The personal data you provide us will be processed in accordance with the data retention policy of s.c. EXPERT CARGO INTERNATIONAL s.r.l. As an example, contact data processed for marketing purposes will be processed for the duration for which you maintain your consent to receive such communications, upon withdrawal of consent they will be deleted.
Your rights:
Based on the GDPR and related data protection legislation, you have the following rights:
– the right to be informed;
– the right to access data;
– the right to rectification;
– the right to delete data (“the right to be forgotten”), to the extent that the conditions provided for by law are met;
– the right to restrict processing;
– the right to data portability;
– the right to opposition;
– the right not to be subject to an automated individual decision;
– the right to address the National Supervisory Authority for the Processing of Personal Data or the courts, to the extent you consider necessary.
To exercise your rights, as well as for any aspects related to the protection of personal data, please contact us at office@expertcargo.ro.
Cookie policy
WHAT ARE COOKIES?
Cookies are small files that your browser downloads when you visit www.expertcargo.ro. The computer automatically recognizes and supports these files through the browser you are using.
These files can be likened to “bookmarks” that indicate what information did you see last time you were visiting the site. They can also be seen as an identifier that announces the website every time you go back to www.expertcargo.ro
Cookies are not dangerous. The computer stores them in its memory, but they cannot access or read information stored on the computer. You can expand or limit the cookie usage parameters of the browser you use to browse the Internet.
ARE COOKIES USEFUL?
Cookies improve the upload speed and the browsing experience. For example, they retain your preferences when you browse a website, such as the language in which you want to display the content.
These files are also used to prepare anonymous statistics that help understand how visitors interact in general with www.expertcargo.ro, without identifying the user’s person. For analysis, the website uses Google Analytics, which uses cookies. In this case, the files save information about the use of the website, the number of pages displayed, the sources from which visitors come and the number of visits. The goal is to improve the website so as to provide better services and experiences to visitors.
Cookies do not require personal information to be used and, in most cases, do not identify the Internet user’s person.
FOR HOW LONG COOKIES ARE STORED?
The length of time a cookie is stored varies depending on the goal with which it is placed. Session cookies are used for a single browsing session, they are only retained during the visit and are not stored after the user leaves the website. Permanent cookies are used when the user returns to the site.
You can delete all these cookies at any time via the browser settings you use for browsing.
HOW COOKIES ARE USED BY THIS SITE?
A visit to this site may place cookies for purposes of:
Site performance cookies
Visitor analysis cookies
Cookies for geotargetting
Cookies for advertising
Advertiser cookies
SITE PERFORMANCE COOKIES
This type of cookie retains the user’s preferences on this site, so they no longer need to be set on every site visit.
examples:
Volume settings for the video player
Streaming video speed with which your browser is compatible
COOKIES FOR VISITORS ANALYSIS
Whenever a user visits this site, third-party analytics software generates a user’s analysis cookie. This cookie tells us if you have visited this site so far. The browser will tell us if you have this cookie, and if not, we will generate one. It allows the monitoring of the unique users who visit us and how often they do it.
As long as you are not registered on this site, this cookie cannot be used to identify individuals, they are used for statistical purposes only.
COOKIES FOR GEOTARGETTING
These cookies are used by software that determines where you come from. It is completely anonymous and is only used to target the content – even when you are on our page in Romanian or in another language you receive the same advertisement.
COOKIES FOR ADVERTISING
These cookies let us know whether or not you’ve seen an online ad, what its type is, and how long it has been since you saw the ad message.
These cookies are also used to target online advertising. We may also use 3rd-party cookies for better advertising targeting, for example, showing holiday ads if the user has recently visited an article on holidays. These cookies are anonymous; they store information about the viewed content, not the users.
We also set up anonymous cookies through other sites that we advertise. By accepting them, we can use them to recognize you as a visitor to that site if you later visit our site, we will be able to deliver advertising based on this information.
COOKIES OF ADVERTISING SUPPLIERS
You may find advertising on this site belonging to third parties. Some of these parties use their own anonymous cookies to analyze how many people have been exposed to an ad, or to see how many people have been exposed multiple times to the same ad.
The companies that generate these cookies have their own privacy policies and this site does not have access to read or write these cookies. Third-party cookies can be used to show your target advertising on other sites, based on your browsing on this site.
OTHER COOKIES OF THIRD PARTIES
On some pages, third parties can set their own anonymous cookies in order to track the success of an application or customize an application. Because of its use, this site cannot access these cookies, just as third parties cannot access cookies owned by this site.
For example, when you share an article using the social network button on this site, that social network will record your activity.
HOW TO STOP / ERASE COOKIES?
Depending on the browser you are using, follow the steps below to determine how you want cookies to be used.
IN THE CHROME BROWSER:
In the upper-right corner, click the Chrome menu > Settings.
Scroll down to the bottom of the page, click on “Show advanced settings”.
In the “Privacy” section, click the “Content settings” button.
In the “Cookies” section, choose your preferred settings.
To clear cookies, click “All cookies and site data …” to see the list of all these files that Chrome has stored on your hard drive. You can delete them individually or all directly if you select “Remove All.”
IN THE MOZILLA FIREFOX BROWSER:
Click on the menu button and choose “Preferences”.
Select “Privacy” in the side menu.
From the “History” combo, choose “Use custom settings for history”.
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IN THE EXPLORER INTERNET BROWSER 11
Select the top right of the browser, then choose Internet Options.
Click the “Privacy” tab and select “Advanced”.
Choose “Accept / Block / Prompt” for “First-party Cookies” and “Third-party cookies”. If you want, you can also check “Always allow session cookies”. Press OK after changing the settings.
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Alternative dispute resolution
We hereby inform you that, as a consumer, you have the option to contact a local SAL entity for the resolution of a dispute that you have not been able to resolve directly with s.c. EXPERT CARGO INTERNATIONAL s.r.l.
What is SAL?
SAL is a procedure for the out-of-court settlement of national and cross-border disputes regarding contractual obligations resulting from sales or service contracts between a trader based in the European Union and a consumer through the intervention of an SAL entity that proposes or imposes a solution or brings the parties together with the purpose of facilitating an amicable solution.
SAL entities are extrajudicial entities. An SAL entity is a neutral party (for example, a conciliator, mediator, arbitrator, ombudsman or appeals chamber) that will use s.c. EXPERT CARGO INTERNATIONAL s.r.l. to resolve disputes, if the consumer decides to use the SAL mechanism. The SAL process involves low costs, a simple and fast procedure, thus being beneficial for both consumers and traders, who can avoid legal costs and lengthy processes.
How do I file a complaint through the SAL process?
If you wish to lodge a complaint, contact the national SAL entity below. This SAL entity will be able to provide you with answers to any questions you may have about the process.
National Authority for Consumer Protection
Aviatorilor Boulevard no. 72, sector 1, Bucharest, 011865, Romania
http://www.anpc.gov.ro/
* This SAL entity is registered in the national register of SAL entities that comply with the mandatory quality requirements established by the SAL Directive (Directive 2013/11/EU on Alternative Dispute Resolution in Consumer Matters) http://ec.europa.eu/consumers/odr/